At Neolux (“we”, “our”, “us”), your privacy matters. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from www.neoluxbeauty.com (the “Site”) or interact with us through any of our services (“Services”). By accessing or using our Site and Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Site or Services.
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1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or best practices. The revised version will be posted on our Site, along with the updated “Last updated” date.
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2. Information We Collect
a. Information You Provide Directly
When you interact with our Site, we may collect personal information such as:
Name, phone number, and email address
Shipping and billing addresses
Order details and payment confirmation
Account login credentials (if applicable)
Messages or customer support requests
b. Information Collected Automatically
We may automatically collect data on your use of our Site through cookies and similar technologies. This may include:
IP address
Device and browser type
Pages visited and time spent
Actions on the Site (e.g., products viewed or added to cart)
Location based on IP
c. Information from Third Parties
We may receive information from third-party partners, such as:
E-commerce platforms (e.g., Shopify)
Payment processors
Marketing or analytics tools
Social media integrations or advertising networks
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3. How We Use Your Information
We use the personal data we collect to:
Process and fulfill orders
Communicate with you about your purchases, account, or support requests
Send marketing and promotional messages (with your consent)
Improve our products, services, and customer experience
Detect and prevent fraud or other harmful activities
Ensure compliance with our legal obligations
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4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze traffic. You may disable cookies via your browser, though this may impact some functionalities of our Site.
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5. Sharing Your Personal Information
We may disclose your personal information to:
Vendors and service providers (e.g., logistics, payment gateways, marketing tools)
Business and advertising partners
Legal or regulatory authorities, if required
Affiliates or successors in case of a business transaction (e.g., merger or acquisition)
We do not sell or rent your personal information.
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6. Data Security and Retention
We implement industry-standard measures to protect your personal information. However, no system is completely secure. We retain your data only as long as needed to fulfill purposes outlined in this policy, unless a longer period is required by law.
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7. Your Rights
Depending on your location, you may have rights to:
Access the data we hold about you
Request corrections or deletions
Opt out of marketing communications
Restrict or object to certain data uses
Withdraw consent where applicable
Request data portability
To exercise your rights, please contact us at the email below. We may need to verify your identity before processing any requests.
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8. Children’s Privacy
Neolux does not knowingly collect personal data from individuals under the age of 16. If you believe we have collected such information, please contact us so we can delete it.
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9. Third-Party Links
Our Site may contain links to other websites not owned or controlled by us. Please review their privacy policies as we are not responsible for their practices.
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10. International Users
Your personal data may be stored and processed in countries outside of your own. By using our Services, you consent to the transfer of your data where necessary, in accordance with applicable data protection laws.
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11. Contact Us
If you have questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: support@neoluxbeauty.com
Mailing Address: [Insert Registered Address]
Phone: [Insert Phone Number]