Thank you for shopping with Neoluxes. We are committed to delivering your order accurately, in good condition, and always on time.

1. Order Processing

  • Processing Time: All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation.

  • You will receive another notification when your order has shipped, along with tracking details.

2. Shipping Rates and Estimates

  • We offer free shipping on all prepaid orders across India.

  • For Cash on Delivery (COD) orders, a nominal fee may be applied depending on your location.

  • Estimated delivery time is 4–8 business days, depending on your location.

Note: Delivery times are estimates and may vary during peak seasons or due to unforeseen delays.

3. Shipment Confirmation & Tracking

Once your order has been shipped, you will receive an email and/or SMS with your tracking number. The tracking number will be active within 24 hours.

4. Delivery Partners

We work with trusted courier partners like Delhivery, Blue Dart, Ecom Express, and others to ensure safe and timely delivery.

5. Delays and Issues

If there is a significant delay in shipment of your order due to high demand, bad weather, or any other reason, we will notify you via email or phone.

6. Address Accuracy

Please ensure all shipping details are correct at the time of placing the order. Neoluxes is not responsible for delivery failures due to incorrect or incomplete addresses provided by the customer.

7. Undeliverable Packages

If a package is returned to us as undeliverable (due to incorrect address, refusal, or absence at delivery), we will reach out to confirm the correct shipping details. Reshipping charges may apply.

8. International Shipping

Currently, we only ship within India. International shipping is not available at this time.

If you have any questions about your order, feel free to contact our support team:

📧 Email: support@neoluxes.com