At Neolux, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations, and we're here to help.

Return Policy

We offer a 3-day return window, starting from the day your order is delivered. To be eligible for a return:

The item must be unused, unopened, and in its original packaging.

It must be in the same condition as when you received it.

You must have the original receipt or proof of purchase.

How to Initiate a Return
To request a return, please email us at support@neoluxbeauty.com. Once your return is approved, we will provide you with:

A return shipping label

Instructions on how and where to send the package

Please note: Returns sent without prior authorization will not be accepted.

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Refund Policy

After we receive and inspect your return, we’ll notify you about the approval status. If approved, your refund will be processed to your original payment method within 10 business days.

Please allow additional time for your bank or credit card provider to post the refund to your account.

If it's been more than 15 business days since your return was approved and you haven’t received your refund, please reach out to us at support@neoluxbeauty.com.

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Need help?
Feel free to contact us at support@neoluxbeauty.com for any questions regarding returns or refunds.